Raipur: Aiming to increase its freight revenue and to facilitate efficient freight transportation for customers, Indian Railways has recently launched a Freight Business Development (FBD) Portal.
This portal will not only help the customers, but will also benefit the railways. Indian Railways has taken this step with a view to expand the scope of its freight transport and to increase its revenue. This portal has been developed by the team of Center for Railway Information Systems (CRIS). This Freight Business Development Portal (FBD) has been specifically designed and developed on the principle of ‘putting customer first’.
Customers who want to get freight services will be able to see the route of the train, the distance to where the goods have to be transported, the freight charges etc. Apart from this, they will also be able to digitally book freight services through this portal. Information on freight calculator, GIS based consignment tracking, terminal dashboard, incentive scheme etc. has been provided in this portal. Apart from this, customers will get many facilities in this regard.
There are many features for customers on this portal. Through this portal they can also contact railway officials for their complaints and suggestions. The new freight business development portal will also be a means of providing contact with railway officials to new customers concerned. Customers will be able to contact the authorities through this and seek their help to transport their goods. Apart from this, Rail Madad Grievance Redressal Portal has also been linked to the new FBD portal.