District Consumer Commission checks the Privilege of Retail Companies

District Consumer Commission checks the Privilege of Retail Companies

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Bilaspur. The District Consumer Forum (now Commission) has given its decision on Tuesday, October 6 on two complaints filed by consumer Rajesh Mangal Agarwal. The Consumer Commission has deemed it illegal to reduce MRP according to any discount scheme and then add a tax amount on the reduced price. The Commission, in both cases separately, has ordered the defendants to provide the additional amount of GST recovered within forty-five days and pay eight-thousand rupees in mental damages to the applicant and libel expense of two-thousand rupees.

According to official information from court sources, the complainant Rajesh Mangal had bought clothes from the traffic jam shop at Link Road last year and the Pantaloons shop at Rama Magneto Mall. The complainant also named the Mumbai-based chief operator, The Salman Khan Foundation and Mandhana Retail Ventures Limited, in the case of Traffic Jam Shop, and Aditya Birla Foundation and Retail Limited, Mumbai, in the case of Pantaloons Shop. Rajesh Mangal filed this complaint under Section 12 of the Consumer Protection Act, 1986. The defendants induced customers with discounts on MRP of clothes and later added GST on the clothes at the time of the billing, thus accruing profits through improper business practices.

After hearing the advocates of the parties in both cases, the Chairman of the Commission Uttara Kumar Kashyap and member, Rita Barsainya observed that the defendants added the amount of tax to the reduced MRP which is inappropriate. The District Consumer Commission passed the order directing the defendants to the amount of GST obtained to the applicant. The defendants are also required to pay eight-thousand rupees in mental damages and two-thousand rupees in libel expenses.