Raipur: Chhattisgarh State Power Distribution Company has launched a new version of 'Mor Bijlee App' on October 6, for efficient delivery of electricity services to the consumers. This version of the Bijlee app has better-updated features. Through this app, consumers can avail more than sixteen different types of services at any time from home. Consumers will receive the benefit of more than ninety per cent of the services of the company, free of cost.
When a customer records his complaints through this app, the operator will immediately see the same on the computer screen in the fuse call centre of the electricity department. The consumer will also get the information about the registration of the complaint through SMS. Via Google Map, the electrician will reach the consumer's premises directly. The consumer will get confirmation through SMS as soon as power is improved. If a complaint related to the transformer comes through the system will automatically take cognizance of the transformer and inform the concerned person through SMS so that the repair work can begin promptly. This version of the app also has a points-based system to encourage the officers and employees of the concerned party to expedite the work related to power improvement.
There is also a provision of bonus points for employees if they resolve the complaint before the scheduled time. Through the 'Mor Bijlee App' consumers can now view their electricity bill and other four electricity connections related to them on their phone and can pay the bill online as well. Apart from this, the Chhattisgarh government's 'Bijli Bill Half Yojana' scheme is accessible in this app. This scheme has brought great relief to domestic electricity consumers. Presently, about 38 lakh consumers of Chhattisgarh are getting the benefit of this scheme. The app allows the consumer to know the units consumed in the last two years, month-wise, as well as the payments made. The tariff currently implemented will also be available through the app. Consumers will now be able to take photos of their meter readings and send them to the electricity department through 'Mor Bijlee App' so that the department can settle the complaints related to meter reading. Customers will also be able to apply for new low-pressure electricity connection, increase or decrease the load in the existing low-pressure electricity connection through this app. They will now be able to change the name, tariff, meter-shifting, all without going to the power office, straight from the 'Mor Bijlee App'.