Raipur: In yet another unique initiative Chhattisgarh police is all set to launch “Samadhan”—a public grievance redressal system to provide speedy justice to the victims—on the occasion of New Year on January 1.
The victims will be able to register their complaints directly with the Chhattisgarh police in case if the complaint is not being processed or no action is being taken on the complaint by Chhattisgarh police. This will be done with effect from January 1 next year. Victims who have complained against the policemen, however, no action has been taken on the complaint, can also lodge their complaints on the website concerned starting from January 1.
The citizens will be able to register their grievances through the Chhattisgarh Police website—cgpolice.gov.in—by clicking on the "Samadhan" link. The complainant will have to mention his name, address, mobile number, crime number registered in the police station, and the complaint. After this, the "Samadhan" cell present in the police headquarters will immediately send the complaint to the Superintendent of Police of the concerned district. The victim will also be informed through SMS on receipt of complaints. The districts will have to resolve the complaints within a certain time period. Nodal officers appointed for redressal of complaints in the districts will be responsible. Director General of Police DM Awasthi informed that a solution cell has been set up at the police headquarters for the speedy redressal of complaints. From time to time, information on serious and sensitive complaints will be taken directly from the complainant regarding the problem.